Shipping policy
Who we are
MACONDO is a brand owned and operated by IMPACT S.r.l. (VAT IT09444650965, SDI RH57C5O, PEC impactsrl@sicurezzapostale.it). Orders ship from our boutique in Verona, Italy.
Order processing
Orders are prepared in 1–2 business days (Mon–Fri, excluding Italian public holidays). Estimates below start after dispatch.
Delivery times & rates
| Zone | Method | Rate | Estimate |
|---|---|---|---|
| Italy | Domestic Express | €10.00 | 1–4 business days |
| Italy | Free Shipping (≥ €350) | Free | 1–4 business days |
| European Union | EU Express | €20.00 | 1–6 business days |
| European Union | Free Shipping (≥ €350) | Free | 1–6 business days |
| Switzerland | EU Express | €20.00 | 1–6 business days |
| Switzerland | Free Shipping (≥ €350) | Free | 1–6 business days |
| United Kingdom | International Shipping | €25.00 | 1–6 business days |
| United Kingdom | Free Shipping (≥ €400) | Free | 1–6 business days |
| Other International | International Shipping | €25.00 | 1–6 business days |
In-store pickup (Verona)
Free pickup at our boutique. Please bring your order confirmation email when collecting.
Duties & taxes
Deliveries to Switzerland, United Kingdom and non-EU countries may be subject to import duties/taxes payable by the customer.
Delivery attempts & responsibility
If a delivery is refused or unclaimed, return and re-delivery charges may be deducted from refunds. Risk passes upon delivery to the address provided.
Support
For shipping questions, contact ecomspecialist@macondostore.com.