Terms of service
1. General information
The website macondostore.com and the MACONDO boutique are operated by IMPACT S.r.l. (owner of the brand MACONDO).
Registered office: Via Luigi Alamanni 16, 2/3 – 20141 Milano, Italy
Boutique: Galleria Pellicciai 5 – 37121 Verona (VR), Italy
VAT No. IT09444650965 – SDI Code: RH57C5O – PEC: impactsrl@sicurezzapostale.it
Customer service: ecomspecialist@macondostore.com
2. Acceptance of terms
By accessing or purchasing from this website, you agree to these Terms of Service and applicable laws.
3. Products and availability
Descriptions, prices and availability may change without notice. We may limit quantities or discontinue items at any time.
4. Prices and payments
Prices are in EUR and include VAT where applicable. Shipping costs are shown at checkout. Payments are processed by secure third-party providers; we do not store full card details.
5. Order confirmation
Order confirmation emails acknowledge receipt only. A contract is formed when the order is dispatched. We may refuse/cancel orders due to payment issues, stock errors or suspected fraud.
6. Shipping and delivery
Orders ship from Verona, Italy. Estimated delivery times:
- Italy: 1–4 business days
- European Union & Switzerland: 1–6 business days
- United Kingdom & International: 1–6 business days
Estimates are indicative and may vary due to carriers or customs. Shipping rates and free-shipping thresholds appear at checkout. Title and risk pass upon delivery.
7. Returns and refunds
See our Return & Refund Policy. Unless otherwise stated, return costs are borne by the customer.
8. Intellectual property
All site content is property of IMPACT S.r.l. or its licensors. Any use requires prior written consent.
9. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect or consequential damages. Our total liability shall not exceed the amount paid for the relevant product.
10. Governing law
These Terms are governed by Italian and EU law. Exclusive jurisdiction: courts of Milan, Italy, unless mandatory consumer law provides otherwise.
11. Changes
We may update these Terms at any time; changes take effect upon posting on this page.
12. Contact
For questions: ecomspecialist@macondostore.com